Speak Up, Show Up, and Stand Out: The 9 Communication Rules You Need to Succeed
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MASTER A NEW WAY OF COMMUNICATING TO BUILD INFLUENCE AND ACHIEVE UNPARALLELED SUCCESS
Speak Up, Show Up, and Stand Out provides the rules for exemplary business communication.
This lean and effective guide isn’t just about choosing the right words; it's a whole new way of communicating to achieve unparalleled success. It offers the tools and skills readers need to build influence, deliver results, and significantly increase their communication effectiveness.
Don’t Judge the Excuse; Evaluate the Character of the Person Trying to judge an excuse as valid or invalid, or good or bad, is a pointless activity. A more effective approach is to ask yourself, “Is the individual’s behavior the exception or the rule? ” People have busy schedules with unpredictable situations that shift workloads and priorities. However, if these “emergencies” are habitual and used as excuses for not delivering on a promise or deadline, then you have an unworkable situation that needs resolution (Figure 7.
Here’s how you can define your boundaries to avoid being perceived as agreeing with Nick’s sentiments. You: I hear what you’re saying about Jeremy, but I don’t think I can help you. Nick: What do you mean? Don’t you agree? I know you’ve had a tough time working with Jeremy too. You: You’re right. I do get frustrated with Jeremy, and he gets frustrated with me. We’ve been talking, and our working relationship is improving. Nick: Oh, so now you’re a fan of Jeremy’s. That’s an about-face. You: I’m just sticking to what works for me, which is talking to the person I have an issue with.
However you choose to document them, be specific about what you expect. Let’s go back to the story of Brandy. What expectations did she have when she loaned her car? Did she expect her friend to return her car on time, clean and with a full tank of gas? I count three clear and precise expectations. Now you may be thinking, “Anyone with common sense should know proper etiquette when they borrow something. ” I can’t argue with that. But if you were in a situation similar to Brandy’s, would you really want to leave important things to chance like your being able to show up on time and looking polished?
You cannot afford to settle for vague and imprecise communication. It interferes with your commitments, your workload, and your deliverables. You need precise, high-quality information in order to get your job done. You can challenge hedging behavior by learning the techniques and countertechniques for getting one of three responses: an authentic “Yes,” a “No, not until,” or a “No. Never. ” A Few of the All-Too-Common Hedging Words and Phrases Hedging Technique 1. Others Promise to “Try” Vague promises are rooted in language that implies but does not deliver a commitment.
Jennifer had a deadline to get her boss an update on a new client account before a meeting the next morning. She left the office late, anticipating that she would have plenty of time to work on the files at home. But when she booted up her home computer, her mouse locked up and her cursor wouldn’t move. She tried every troubleshooting trick she knew without success. “No problem,” Jennifer told herself. “I’ll just go in early tomorrow and update the files. ” Exhausted, she fell asleep without setting her alarm clock, and she woke up just in time to make the 9 a.